Shipping destinations:
- United States
Please be advised that all hair extension items are made to order. Please refer to the processing times for each item listed below. Business days are Monday-Friday excluding holidays:
Virgin Lux Collection Bundles - 8 -10 business days
Virgin Lux Collection Closures - 8 -10 business days
Virgin Lux Collection Frontals - 8 - 10 business days
Virgin Lux Lush Collection - 10 - 14 business days
Half-Up Kits - 8 - 10 business days
Ponytails - 8 - 10 business days
Clip - ins - 8 - 10 business days
Virgin Lux Collection U-Part Wigs - 10- 14 business days
Made To Order Wigs(Natural black) - 10 - 14 business days
Made To Order Wigs(Colored) - 14- 17 business days
Custom Order Form Wigs - 17 - 21 business days
Products - 1 - 3 business days
KGS Collection Bundles/closures/ frontals/ - 8 -10 business days
Business Days are Monday- Friday (excluding all Holidays)
*NOTE: For orders with multiple types of items, shipping will take as long as the item with the longest processing time
Domestic Shipping
Once processing is complete, you will receive a tracking number. All domestic Items ship via USPS or UPS. We are not responsible for lost/stolen/returned to sender items. Once your items have shipped we are no longer responsible.
All hair extension items have a $100 carrier insurance
All extension items are shipped from KENI hair are with signature required
International Shipping
International Items ship via DHL Worldwide Express or UPS. Some countries are more strict than others with holding international shipments at customs. In the event that your package is held at customs, please be aware that you will be responsible for the customs fees needed to retrieve your package. Refunds will not be provided for refused items or none payment of fees. Once your item has shipped internationally, we are not responsible for or are unable to track your item. We are not responsible for lost or stolen items.
We are not liable for custom fees and/or duties refusal or none payment of those fees and your package will not be able to be delivered. We cannot calculate duties or customs fees. When purchasing any product to ship outside of the US you must be aware there may be additional fees before purchasing. We will not be responsible for reshipping your item if it is returned to sender. We are not resposible for lost or stolen items.