Shipping policy
Terms and Conditions
Please be advised that all hair extension items are made to order. Please refer to the processing times for each item listed below. Business days are Monday-Friday excluding holidays:
LACE WIGS
Custom Order Form Wigs - 24 - 27 business days
Made to Order Wigs - 17 - 21 business days
Ready to Ship Wigs - 1 - 3 business days
BUNDLES, FRONTALS, & CLOSURES
Virgin Lux Collection U-Part Wigs - 10 - 14 business days
Virgin Lux Collection Bundles/closures/ frontals/ -10-14business days
Studio Color Collection Bundles and Closures- 10 - 14 business days
Lush Curl Colllection- 10-14 business
OTHER EXTENSION ITEMS
Half-Up Kits - 10-14 business days
Ponytails - 10-14 business days
Clip-ins 10-14 business days
HAIR CARE
Hair Products - 1 - 3 business days
Elastic band - 1 - 3 business days
Bonnet - 1 - 3 business days
(Business Days are Monday-Friday)
Business Days are Monday- Friday (excluding all Holidays)
*NOTE: For orders with multiple types of items, shipping will take as long as the item with the longest processing time
KGS Collection Hair may have a slight variations in Colors and textures
Domestic Shipping
Once processing is complete, you will receive a tracking number. All domestic Items ship via USPS or UPS. We are not responsible for lost/stolen/returned to sender items. Once your items have shipped we are no longer responsible.
All hair extension items have a $100 carrier insurance
All extension items are shipped from KENI hair are with signature required
Once processing is complete, you will receive a tracking number. All Items ship via USPS or UPS. We are not responsible for lost or stolen items.
International Shipping
International Items ship via DHL Worldwide Express or UPS. Some countries are more strict than others with holding international shipments at customs. In the event that your package is held at customs, please be aware that you will be responsible for the customs fees needed to retrieve your package. Refunds will not be provided for refused items or none payment of fees. Once your item has shipped internationally, we are not responsible for or are unable to track your item. We are not responsible for lost or stolen items.
We are not liable for custom fees and/or duties refusal or none payment of those fees and your package will not be able to be delivered. We cannot calculate duties or customs fees. When purchasing any product to ship outside of the US you must be aware there may be additional fees before purchasing. We will not be responsible for reshipping your item if it is returned to sender. We are not responsible for lost or stolen items.
ALL SALES ARE FINAL. No refunds or exchanges. Are adjustments once shipped. We are not responsible for wig repair.
Wigs
Wigs are customized, pre-styled, and ready to wear. We do our best to package wigs to maintain the pre-style, but please be aware that the complete preservation of the style cannot be guaranteed during shipping.
The wigs are custom colored, and like any custom color, slight variations may occur.